When Voyado grew from a startup into one of Europe’s fast-scaling SaaS companies, the pace of expansion put pressure on every part of the IT function. More employees meant more devices, more requests, more budgets - and far more complexity. IT Support Manager Jonny Sahlén quickly realized that the way IT was run needed to evolve just as fast as the business.
The mission was clear: bring structure, visibility, and predictability into an environment that had outgrown spreadsheets and goodwill, and free up IT to focus on value, not admin.
The Challenge: Turning “messy and uncontrolled” into scalable IT
When Jonny joined Voyado 3.5 years ago, the foundation was shaky. IT processes weren’t broken, they simply hadn’t kept pace with the company’s rapid scale.
“If I could describe the time before Velory in one word, it would be messy and uncontrolled.”
Budgets that created more questions than answers
Voyado offered individual hardware budgets - a great benefit for employees, but a nightmare to manage manually. Daily Slack and email requests meant the IT team spent hours checking old orders, comparing prices, and tracking down invoices.
Hard to forecast, hard to plan
Without a centralized view, IT couldn’t accurately forecast upcoming costs or replacements. Preparing reports for Finance often took a week of manual data collection, time that could have been spent on more strategic work.
Limited visibility, growing costs
There was no clear picture of who had which device or when it was last used. As a result, unassigned hardware piled up in storage, creating unnecessary costs and missed opportunities for reuse.
The Solution: One scalable platform to modernize IT
As Voyado matured, the IT team needed a system that could keep up: simple to use, fast to implement, and structured enough to support long-term growth. Velory became that backbone, connecting budgets, devices, data, and processes in one place.
Automation and employee choice
Automated budgets, approval flows, and a self-service Employee Store removed the constant back-and-forth. IT no longer spends time on routine requests, giving them space to work on projects that actually move the business forward.
“Now, those questions are almost gone and employees can handle everything themselves directly in Velory.”
From guesswork to predictability
Forecasting IT spend is now fast, reliable, and data-driven. Instead of digging through spreadsheets and invoices, IT can instantly provide Finance with accurate reports and renewal timelines.
Customer dashboards give visibility into budget usage, lifecycle timelines, and asset performance, enabling Voyado to make decisions based on facts, not assumptions.
“IT used to be a black hole where money disappeared. Now we can clearly show where every hardware and license cost goes.”
From scattered data to centralized insights
Velory became the single source of truth for all devices. With the Intune MDM integration, the team gained real-time visibility into hardware usage, storage, and activity - all in one place.
Putting circular IT in practice
With all devices tracked in Velory, unassigned or unused hardware is no longer forgotten in storage. Instead, Voyado introduced an internal resale process, allowing employees to buy second-hand devices. Employees get affordable hardware, Voyado reduces waste, and IT closes the loop with a sustainable process.
The Result: Predictable, efficient, and financially transparent IT operations
Voyado’s investment in modernizing its IT foundation didn’t just streamline processes, it delivered measurable business impact across productivity, cost control, and employee experience.
- 80% faster forecasting - enabling proactive financial planning: What once required a full week of manual work is now completed in hours, giving Finance reliable numbers sooner and allowing IT to shift from reactive reporting to forward-looking planning.
- Full device visibility - unlocking smarter lifecycle decisions: Real-time insights into every laptop and phone mean fewer surprises, fewer lost devices, and more accurate refresh cycles, improving both budget accuracy and security.
- Self-service experience - reducing routine workload for IT: With employees managing their own orders and budgets, support tickets for everyday requests have dropped significantly. IT can now focus on long-term improvements rather than daily admin.
- Circular IT - turning unused devices into value, not cost: Unassigned hardware is no longer forgotten. With internal resale, Voyado reduces waste, increases hardware utilization, and gives employees access to affordable devices.
- Transparent IT spend - strengthening alignment with Finance: Every cost, renewal date, and lifecycle event is now visible. This clarity makes budgeting easier, lowers the risk of unplanned expenses, and builds trust between IT and leadership.
- CSAT 100 (all time) - proving the model works: A perfect score reflects both a smoother employee experience and a more empowered IT function.
Together, these outcomes show how a connected IT lifecycle platform doesn’t just tidy up operations, it creates a foundation for scale, sustainability, and predictable costs as Voyado continues to grow.
“I would recommend Velory to any company looking to gain control over their hardware and IT budgets.”
About Voyado
Industry: SaaS / Customer Experience Platform
Region: Europe
Size: 400+
Integrations: Microsoft Intune, Microsoft Entra ID, Hailey HR, Dustin
Favourite Velory Features: Budget automation, Employee Self-Service store, Intune integration, Approval workflows
