Voyado centralized its IT lifecycle management with Velory to bring structure, speed, and full visibility into a fast-scaling environment. With budgets automated, devices tracked in one place, and forecasting reduced from days to hours, IT now operates predictably, and employees enjoy a seamless self-service experience.

80% faster forecasting

for budgeting & device planning

100% device visibility

via Intune integration & centralized asset data

100/100 CSAT

proving a smooth IT experience for employees

The challenge

Rapid growth outpaced Voyado’s existing IT setup. Manual budgets, scattered asset data, and limited visibility made it difficult to forecast costs, track devices, or manage requests efficiently, resulting in more admin, rising spend, and an IT environment that was hard to scale.

The outcome

Velory became Voyado’s single source of truth for devices, budgets, and lifecycle data - automating provisioning, approvals, and forecasting. IT workload dropped, visibility improved, unused devices were put back into circulation, and employees now manage hardware through a smooth self-service flow.

A word from

Voyado

Before Velory

After Velory

From manual budget questions to automated, self-service workflows

Before Velory

Managing individual hardware budgets manually created daily friction. Employees frequently asked how much they had left to spend, forcing IT to search through old orders and invoices. The process wasn’t broken, it just couldn’t keep up with Voyado’s pace of growth.

“If I could describe the time before Velory in one word, it would be messy and uncontrolled.”

After Velory

Budgets, approvals, and ordering now run automatically in Velory. Employees see their allowance and order hardware themselves, which has significantly reduced routine questions and support tickets.

“Now, those questions are almost gone and employees can handle everything themselves directly in Velory.”

From spreadsheets to a single source of truth

Before Velory

Device information lived across spreadsheets, emails, and different systems. IT lacked a reliable overview of which devices were assigned, in use, or sitting unused in storage. This made lifecycle planning difficult and increased hardware costs.

After Velory

With Velory connected to Intune, Voyado finally has a single source of truth for all devices. Real-time insights show who has what, when it’s used, and when it needs replacing, which improves both accuracy and predictability.

“IT used to be a black hole where money disappeared. Now we can clearly show where every hardware and license cost goes.”

‍

From slow, manual forecasting to 80% faster financial planning

Before Velory

Forecasting device spend required digging through spreadsheets and past orders. Preparing monthly reports for Finance took up to a week of manual work, making it difficult to plan ahead or anticipate budget needs.

‍

After Velory

Forecasting is now structured, reliable, and fast. Custom dashboards show budget usage, upcoming replacements, and renewal timelines, reducing forecasting time by 80% and giving Finance instant access to accurate numbers.

From rising admin load to an IT experience with 100/100 CSAT

Before Velory

Routine questions, manual checks, and unclear workflows consumed a large share of the IT team’s time. As Voyado scaled, it became harder to deliver a consistent employee experience.

‍

After Velory

Automation and self-service freed up IT time while giving employees a smooth, predictable experience. Voyado now maintains a 100/100 CSAT, reflecting the impact across the entire organisation.

I would recommend Velory to any company looking to gain control over their hardware and IT budgets.

Jonny Sahlén, IT Support Manager, Voyado

About

Voyado

Voyado is a fast-growing European SaaS company that helps retailers and e-commerce brands create personalized customer experiences. Through data, automation, and AI-driven insights, Voyado enables teams to drive loyalty, boost revenue, and build meaningful customer relationships across channels.

Industry