Case Study

From fragmented tools to full control - in under a week

Playground Tech centralized its IT lifecycle management with Velory to bring structure, clarity, and speed into a fast-scaling environment. With procurement streamlined, devices tracked in one place, and a full lifecycle audit trail in place within a week, IT now operates predictably - and managers enjoy a smoother, self-service workflow.

<1 week implementation

with workflows ready

3x faster procurement

reducing IT admin by ~15 hours/month

100% device visibility

ISO-ready governance

The challenge

Playground Tech’s rapid growth outpaced the informal IT processes that once worked. Hardware purchasing was fragmented across tools and credit cards, devices were difficult to track, and offboarding relied on memory rather than documentation. As the company prepared for ISO certification, the lack of structure, visibility, and auditability became a real operational and compliance risk - and IT’s manual workload continued to rise.

The outcome

Within less than a week, Playground Tech gained a unified, auditable system for procurement, asset tracking, and lifecycle control. Purchasing became 3x faster, managers could buy hardware directly, and IT saved significant time previously spent on manual coordination. Device visibility reached 100%, unused assets were discovered and brought back into rotation, and offboarding became fully documented. The result is a predictable, ISO-ready IT foundation, and a smoother experience for both managers and employees.

A word from

Playground Tech

Before Velory

After Velory

From bottlenecks to a 3× faster procurement flow

Before Velory

Hardware purchasing happened across credit cards, tools, and ad-hoc requests. Only two people were allowed to buy equipment, creating bottlenecks and constant context-switching. A single request could take a week of back-and-forth, price comparisons, and manual follow-ups.

“The admin burden and fragmentation made it impossible to maintain control.”

After Velory

Procurement runs through a single, streamlined workflow. Managers can purchase hardware for their teams directly, and the process is now 3× faster, which reduces IT’s monthly admin load by around 15 hours.

“The biggest win is that managers can now go into the store and buy hardware for their teams.”

From guesswork to complete lifecycle clarity

Before Velory

Playground Tech had no centralized asset registry. Devices moved between offices and home setups without documentation, making it unclear who had what, or whether equipment had even been returned. Hidden, unused devices accumulated without IT’s knowledge.

“Previously, I couldn’t answer when someone last got a phone or when a laptop was purchased.”

After Velory

Every device is tracked from assignment to return, giving Playground Tech 100% visibility across their hardware. Unused equipment worth hundreds of thousands of SEK was uncovered and put back into rotation.

“There are probably a couple hundred thousand kronor worth of devices we didn’t have visibility on before Velory.”

From compliance risk to ISO-aligned lifecycle control

Before Velory

Offboarding relied on memory, Slack reminders, and manual follow-ups. With ISO certification approaching, the lack of audit trails, ownership records, and lifecycle documentation became a compliance risk, and an increasing operational strain.

After Velory

Offboarding is fully structured and tracked. Devices are returned reliably, audit trails are complete, and lifecycle data is documented end-to-end, giving Playground Tech the governance needed to meet ISO requirements confidently.‍

“Up to 20 employees you can manage. Beyond that, it’s impossible. Velory gave us complete clarity.”

From IT overload to smooth, self-service workflows

Before Velory

As the company grew, Sebastian became the bottleneck for approvals, troubleshooting, and equipment handling. Middle managers couldn’t support their teams effectively because the processes weren’t built for delegation. Scaling users meant scaling manual workload.

After Velory

Workflows became self-service. Managers took ownership of purchasing, employees got a smoother experience, and IT shifted from reactive tasks to strategic improvements. Their internal CSAT score for the new workflow reached 100/100 (all-time) - a clear sign that the model works.

“For a company that is scaling rapidly, there’s no way around it - you need a support system.”

I would recommend Velory to any company that wants to focus on its core business and not spend time on internal administration, while still giving employees the best possible conditions to succeed in their work.

Sebastian Rosander, CTO, Playground Tech

About

Playground Tech

Playground Tech builds digital solutions for global brands and forms part of Playground Group, with around 80 employees. As the company scaled, the need for structure, visibility, and predictable IT processes became critical to supporting onboarding, purchasing, and compliance.

Industry