4.1 Information we collect directly from you as a customer
We collect personal data directly from you when you register as a customer of Velory, when you place an order or sign up for an account on our apps, portals or websites. This kind of information that you provide us with, as well as the information on products/services and your financial information, is generally required in order for you to enter into a contractual relationship with us. This may include information such as:
- Personal and contact information – your name, email address, telephone number, date of birth, billing and shipping address
- Information on products/services – details about your orders
- Payment information – how you pay for your services
- Historical information – your purchases and payment history
- Account information – login and account information
4.2 Information we collect indirectly from you as a user of our apps, portals, websites and services
If you use our apps, portals and websites, we also collect information about how you use them, including when and how you log in or interact with content. This information includes device information, location information, usage and preference information and log information.
Device information
We collect information about your hardware device, such as:
- The hardware model
- Operating system version
- Phone number
- Device metadata
- Location of device when using our apps, portals & websites
Usage and preference information
We use various technologies to collect information about how users interact with our apps, portals and websites. This includes cookies, pixel tags, digital fingerprints and other similar technologies. To learn more about these technologies, please see Section 8 below (Cookies and other technologies).
Log information
When you use our apps, portals and websites, we collect and store information about you in our server logs. This includes information such as:
- The date and time of your login
- Your IP address
- Information about device events, such as crashes
- System settings
- System activity
- Hardware settings
Interactions with our portals and websites
When you visit our portal or any of our websites we collect information regarding how you interact with them. This applies to both customers and sales representatives for any of our partner brands. We use this information in order to improve the user experience and to evaluate the use of the individual elements. We collect this information to administrate, protect, operate and maintain our websites, system administration and security and to collect statistics about the site usage, purchases and to improve understanding of our customers preferences. This includes information such as:
- Page navigation
- Viewed pages
- Viewed categories
- Viewed products
- Interaction/clicks and searches
- Products added to cart
Information about how you use your personal hardware
If Velory provides your company with Mobile Device Management (MDM) we will collect data regarding your hardware device in order to manage mobile devices, tablets and computers. We need to collect this data in order to be able to deliver the MDM support service. This data includes information such as:
- IP address
- Location of the device
- Which Apps are installed on the device
- Which network the device is connected to
- We may require certain security measures (such as implementing password requirements or resetting the device in case of loss)
- We may also make restrictions for specific Apps, downloads and content for a device
We cannot access information stored on the device such as Internet history, Images, text documents, pdf files, contacts etc. We also cannot access or store communication history such as phone calls, SMS or Emails.
4.3 Information we collect from third party sources
We may collect information about you from third party sources. We may combine that information with other information that we collect from you directly or indirectly. For example, we may collect data from credit checks as required by some of the brands for which UA is a reseller. We do this on contractual grounds in the interest of the brands we represent.
4.3.1 Information we collect from your employer
If you are a user of Velory through your employer, we collect information about your hardware devices and software licenses tied to you as an employee. We might also store information about the history of these devices.